Technical Writing/Documentation

Technical communication that creates organization and structure from chaos and communicates the technical world to the rest of the world. Development and production of interactive learning/training systems, such as online help systems, tutorials, and other learning devices that help customers at all skill and experience levels become comfortable and proficient.

  • Authoring and editing — multiple publication types, formats, and media
  • Web-based training (WBT), computer-based training (CBT), and associated learning materials
  • Content management
  • Standard and customized classroom training
  • Document design
  • Single-source hardware and software documentation – online and hard copy
  • Usability/effectiveness testing
  • Newsletters and feature articles for technical trade and general circulation
  • Comprehensive Policies and Procedures
  • Multimedia authoring
  • Online help systems and tutorials
  • Business communications and PR
  • Press Releases
  • Audio and video scripts and interviews
  • White papers